Frequently Asked Questions
Everything you need to know about shopping with Cable Melbourne.
What is Cable Melbourne's return policy?
We offer returns on full-priced items within 14 days of delivery for a refund or exchange, provided items are unworn and have all original tags attached.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
Do you offer international shipping?
Yes, we ship to most international destinations. Shipping costs and delivery timeframes will be calculated at checkout based on your location.
How do I care for my Cable Melbourne knitwear?
We recommend a gentle cold hand wash using wool-friendly detergent. Always dry flat in the shade and avoid tumble drying to maintain the shape and quality of the fibers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.